- Solutions Overview
- Database Activity Monitoring
- • Privileged User Monitoring
- • Monitoring Applications for Fraud
- • Preventing SQL Injection Attacks
- Auditing & Compliance
- • Compliance Workflow Automation
- • SOX
- • PCI
- • Data Privacy
- Change Control
- Vulnerability Management
- Database Leak Prevention
- Mainframe Visibility
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Support Overview
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We maximize your success
Guardium provides its customers and channel partners worldwide with proven implementation and support services to ensure rapid results and quick resolution of technical issues. Our Services and Support organization has successfully deployed hundreds of systems in some of the world’s most demanding IT environments and security organizations, in all major industries.
Our overriding mission is to help you succeed through detailed planning, in-depth training, rapid implementation and customization services, best practices and knowledge transfer, and responsive support. We deliver measurable results and invest in your success by implementing global Service Level Agreements (SLAs) for all our customers and partners.
Our customer support team leverages their deep product expertise and many years of experience in IT security and compliance, database systems, enterprise applications, networks, and risk management. We help integrate Guardium technology with your existing infrastructure and achieve your business and IT objectives, including rapidly meeting your auditors’ requirements.
Guardium’s world-class services infrastructure consists of a:
- Team of customer-focused technical professionals
- Time-tested set of innovative procedures and best practices
- State-of-the-art automated support system for managing customer requests
To facilitate timely escalation of support issues when required, our services and support organization is co-located with our outstanding R&D organization in Guardium’s corporate HQ facility in Waltham, Massachusetts.
Technical Services
Timely, knowledgeable, and professional support
Guardium’s technical services group is responsible for all technical support to customers and channel partners, including installation support, ongoing support, upgrades and documentation.
Professional Services
Proven implementation and customization services
Guardium’s professional services group works closely with customers to rapidly deploy our solution using a proven implementation process.
Training
Helping you achieve results quickly.
Guardium’s training courses help you achieve results quickly and easily. For more information about training, to sign up for a training course, or to schedule a training session, send an email to or call us toll free in the USA at +1 877 487 9400 or outside the USA at +1 781 487 9400.
